General Terms:
All offerings are subject to availability and all prices are subject to change without notice. Each catalog, listing, order form, or other announcement of company policy supercedes all prior or undated announcements of company policy. All orders are filled in the sequence in which payment arrives. We accept checks, money orders, Pay Pal or approved credit cards (VISA, MASTERCARD, DISCOVER OR AMERICAN EXPRESS). Weather permitting, and unless requested otherwise, we generally ship domestic orchid orders within two weeks or less of receipt of the order.
We sometimes offer orchids or supplies for sale with limited quantities on hand. For that reason, and because we cannot always accurately predict the demand for some items, we may have to limit the quantities of those items available to customers with or without prior notice. We apologize for any inconvenience.
for packing and shipping domestic, retail orchid orders for plants listed in our catalogs and on our website:
We generally charge $17.00 to pack and ship these orders if they include fewer than ten plants. If they include ten or more plants, we generally pack and ship them for free!
Customers in Puerto Rico see above.
Exceptions include orders from California, Washington, Oregon, Alaska, Guam, Hawaii, the U.S. Virgin Islands and orders with AOS Coupons. We pack these orders for free and ship them for our actual cost of shipping.
for packing and shipping orchid society orders, wholesale orders, other orders with discounts (other than AOS Coupons) and any orders for plants not listed in our catalogs and on our website:
We generally charge 5% of the plant total or discounted plant total for packing plus our actual cost of shipping for these orders.
Bonus Plants:
We generally enclose one free bonus plant (our selection) for every five plants ordered by retail customers and by orchid societies. If any of the five plants ordered are dug-up, bare-root plants, then the bonus plant may also be a dug-up, bare-root plant. Likewise, if any of the plants ordered are houseplants, then the free bonus plant may also be a houseplant. These bonus plants are “grower’s choice” and may not be the same types or the same sizes as the plants ordered.
Supply Orders:
Small supply items are generally be enclosed with orchid orders unless doing so might damage the plants or make the order significantly more expensive to ship. Otherwise, supply items are generally packed and shipped separately by ground delivery services. Either way, we charge $2.50 per box for packing supply orders. In addition, when we ship supplies separately from plants, we charge our actual cost of shipping. We can estimate packing and shipping charges if requested. In that case, if our actual cost is significantly less than the estimated charges, we refund or credit to customers’ accounts any amount in excess of the packing charge plus our actual cost of shipping. Likewise, if our actual cost is more than the estimated charges, we confirm with customers by telephone or email before shipping.
Guaranteed Safe Delivery:
We guarantee safe delivery of orchid orders within the contiguous United States if we are allowed to choose the shipping method, if we are allowed to withhold shipment until weather conditions are conducive to safe delivery, and if we are allowed to ship to a business address or to an address where someone will be available to sign a
delivery receipt. We pack orchids in bud or in bloom carefully, but we do not guarantee that buds or blooms will not be damaged in shipment for reasons beyond our control.
Damaged Shipments:
We take great care in packing your order. If damage is evident upon receipt of an order, please keep all packaging material and plants and please report the damage to us immediately. We may request that you return the damaged items.
Retail volume discounts, wholesale discounts and orchid society discounts:
We offer volume discounts to retail customers for orchid purchases of $100 or more at our nursery in Newberry. Please inquire for details.
We offer wholesale discounts to customers who resell plants. Kindly forward a copy of your business license or other documentation that you resell plants with any such request.
We offer orchid societies a discount of 25% plus bonus plants for every five plants ordered in orchid orders of $200 or more. We welcome society group orders as well as orders for society auctions, raffles, and sales. Please do not ask us to package plants separately.
These discounts (and AOS Coupons) are not applicable for supplies, collections, or otherwise discounted plants. (We do not generally honor more than one discount per order.) Discounts do not apply to packing and shipping charges.
We invite orchid societies to schedule group visits to our nursery. We will provide lunch and extend open house type discounts of 10% for supplies and 15% to 25% for plants for groups of twelve or more orchid society members who schedule visits on Saturdays.
Each year we are happy to contribute $50 gift certificates to societies in exchange for copies of their current rosters for the purpose of adding them to our mailing list. (We do not share our mailing list or information about our customers.) These gift certificates are meant to be used only for orchid purchases at our regular prices, and not for purchases with society discounts, wholesale discounts, or AOS Coupons or for packing and shipping charges.
Catalog Requests
Catalog requests from anywhere with a United States Postal Service Zip code should send $2.00 for each catalog request. Catalog requests from Canada and Mexico should send $2.50 for each catalog requested. Catalog requests from all other countries should send $7.50 for each catalog request.
International and Overseas Shipments
It is the policy of Carter and Holmes Orchids to require payment in U.S. Dollars before releasing any foreign or overseas order for shipment. A proforma invoice will be sent upon request and plants reserved for 30 days, unless other arrangements are made prior. Your local authorities can advise you as to your current import requirements. If an import permit is required, we will need a copy. In most cases, we must provide a Phytosanitary Certificate and CITES documentation with your order.
Not all hybrids and species we sell can be exported under our current CITES paperwork. We will need to confirm availability before shipping. We must bare root plants that we ship to Canada and overseas including Hawaii.
To our customers in Hawaii, Puerto Rico, the U.S. Virgin Islands and Guam: Only Phytosanitary Certificates are required for shipments. We charge a processing fee of $7.50 for Phytosanitary Certificates alone. Hawaiian customers must have an import permit issued by the State of Hawaii. Please allow time for your orders to be inspected before shipment. Most orders to these places will ship Priority Mail.
Canadian Shipments will be charged $135.00 for both Phytosanitary Certificates and CITES documentation. Please allow time for your orders to be inspected before shipment. Canadian shipments will be sent by express services.
Overseas Shipments will be charged $135.00 for both Phytosanitary Certificates and CITES documentation. Please allow time for your orders to be inspected before shipment. Overseas shipments will generally be sent by Global Express Mail.
Customers in Canada, Europe and Africa may save on fees and freight costs by utilizing our local representatives in Canada, England and South Africa that are listed below. Orders shipped out of the country will be charged a 5% Packing Charge and then the Actual Cost of Shipping.
Canada
Doug and Terry Kennedy of Orchids in our Tropics have agreed to represent Carter and Holmes in Canada. You may order through Doug and Terry at:
Orchids in our Tropics
15 Wilmac Court
Gormley, Ontario L0H 1G0 Canada
Telephone and Fax 905-727-3319
ourtropics@sympatico.ca
www.orchidsinourtropics.com
Europe
Laurence Hobbs Orchids
Bailiffs Cottage Nurseries
Hophurst Lane, Crawley Down, West Sussex RH10 4LN
England
Telephone 01342-715142 Fax 01342-712183
Africa
Outeniqua Orchid Nursery (formerly Stellenkloof Orchids)
Maitland Road, Blanco, George, RSA
(P.O. Box 802, George, RSA 6530)
Telephone (044) 870 0178 Fax (044) 870 8915
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(803) 276-0579 ~ (803) 276-0588 (Fax)
orchids@carterandholmes.com