Shipping Charges
Collections and other specials
Supply Orders
Delivery Guarantee
Bonus Plants
Damaged Shipments
Discounts
Virus Policy
Catalogs
International Shipments

General Terms:
All offerings are subject to availability and all prices are subject to change without notice. Each catalog, listing, order form, or other announcements of company policy supersedes all prior or undated announcements of company policy. All orders are filled in the sequence in which payment arrives. We accept checks, money orders, Pay Pal or approved credit cards (VISA, MASTERCARD, DISCOVER OR AMERICAN EXPRESS). Weather permitting, and unless requested otherwise, we generally ship domestic orchid orders within two weeks or less of receipt of the order.

We sometimes offer orchids or supplies for sale with limited quantities on hand. For that reason, and because we cannot always accurately predict the demand for some items, we may have to limit the quantities of those items available to customers with or without prior notice. We apologize for any inconvenience.

Packing, boxing and shipping charges for retail plant orders and for retail supply orders.
We now generally charge $3.50 per box for packing and boxing retail orders for plants and supplies listed in our catalogs and on our website.

In addition, we charge $12.00 to $17.00 depending on your location to ship most domestic retail orders for plants listed in our catalogs and on our website by FedEx Ground, FedEx 2 Day, FedEx Saver or U.S. Priority Mail and to guarantee safe delivery. Please see our map below.

Exceptions include orchid orders that include orchids in 6” or larger pots, plant orders that include mostly houseplants, orders with AOS coupons and plant orders from western states* or from Alaska, Guam, Hawaii, Puerto Rico and the U.S. Virgin Islands. We will pack these orders for $3.50 per box and ship them for our actual cost of shipping by Federal Express or U.S. Priority Mail.

*Arizona, California, Idaho, Montana, Nevada, Oregon, Utah, Washington, and Wyoming.

For more information regarding shipments to customers in Hawaii, US Virgin Islands, Puerto Rico, Guam, Canada and overseas please see, “International and Overseas Shipments”.

Our charges for packing, boxing and shipping orchid society orders and wholesale orders:

We generally charge 5% of the discounted plant total for packing plus our actual cost of shipping for these orders.

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Our Charges


ZONE A- Retail Orchid Orders from catalogs or website: $12.00 shipping

ZONE B- Retail Orchid Orders from catalogs or website: $17.00 shipping

ZONE C- Retail Orchid Orders from catalogs or website: actual shipping cost

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Collections, Bench Clearing Specials, Overstock and Other Specially Priced Items:
When we offer collections, bench clearing specials, overstock specials and other discounted items in our catalogs, by email or on our website the prices are net and no further discounts or bonus plants will apply (including AOS coupons, Orchid Society Discounts etc...). Our normal terms regarding packing & shipping will still apply for these offerings. The only exceptions will be those items that say “Actual Shipping” “Postpaid” or “Shipping at Cost”.

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Supply Orders:
Small supply items are generally enclosed with orchid orders unless doing so might damage the plants or make the order significantly more expensive to ship. Otherwise, supply items are generally packed and shipped separately by ground delivery services. Either way, we charge $3.50 per box for packing supply orders. In addition, when we ship supplies separately from plants, we charge our actual cost of shipping. We can estimate packing and shipping charges if requested. In that case, if our actual cost is significantly less than the estimated charges, we refund or credit to customers’ accounts any amount in excess of the packing charge plus our actual cost of shipping. Likewise, if our actual cost is more than the estimated charges, we confirm with customers by telephone or email before shipping.

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Guaranteed Safe Delivery:
We guarantee safe delivery of orchid orders within the contiguous United States if we are allowed to choose the shipping method, if we are allowed to withhold shipment until weather conditions are conducive to safe delivery, and if we are allowed to ship to a business address or to an address where someone will be available to sign a delivery receipt. We pack orchids in bud or in bloom carefully, but we do not guarantee that buds or blooms will not be damaged in shipment for reasons beyond our control.

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Bonus plants for Website Orders & Orchid Society Orders:
Orchid societies that place qualifying orders and retail customers who sign up for our weekly emails and place their orders through our website get one bonus plant for every five plants on their orders. If any of the plants ordered are bareroot plants, then the bonus plants may also be bare-root plants. Likewise, if any of the plants ordered are houseplants, then the free bonus plants may also be houseplants. These bonus plants are “grower’s choice” and may not be the same types or the same sizes as the plants ordered.

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Damaged Shipments:
We take great care in packing your order. If damage is evident upon receipt of an order, please keep all packaging material and plants and please report the damage to us immediately. We may request that you return the damaged items.

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Retail Volume Discounts, Wholesale Discounts, Orchid Society Discounts and AOS Coupons:
We offer a 10% volume discount to retail customers who order over $100 worth of plants at our regular prices.

Wholesale discounts are available to customers who resell plants and order at least $100 worth of regularly priced plants at a time. Please forward a copy of your retail license and any other documentation that you resell plants.

We offer orchid societies a discount of 25% plus bonus plants for every five plants ordered in orchid orders of $200 or more. We welcome society group orders as well as orders for society auctions, raffles, and sales. Please do not ask us to package plants separately. We accept AOS Coupons with orchid orders of $100 or more of plants at our regular prices. AOS has requested that we collect original coupons before processing orders.

Retail Volume Discounts, Wholesale Discounts, Orchid Society Discounts and AOS Coupons are not applicable to orders for supplies, collections, or otherwise discounted plants. We do not generally honor more than one discount or coupon per order. Discounts and coupons do not apply to packing and shipping charges.

We now provide wholesale listings for each new catalog showing the items that we have available in that catalog on a wholesale basis and their prices for wholesale customers. Please call (800) 873-8086 or email chsales@carterandholmes.com for an up-to-date copy. Items not listed in our current catalog are generally still available at our regular wholesale discount.


We invite orchid societies to schedule group visits to our nursery. We will provide lunch and extend discounts of 10% for supplies and 25% for plants for groups of twelve or more orchid society members who schedule visits on Saturdays. Each year we are happy to contribute $50 gift certificates to societies in exchange for copies of their current rosters (including email addresses) for the purpose of adding them to our mailing list. (We do not share our mailing list or information about our customers.) These gift certificates are meant to be used only for orchid purchases at our regular prices, and not for purchases with society discounts, wholesale discounts, or AOS Coupons or for packing and shipping charges.

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Virus Policy:
Carter and Holmes Orchids takes great pride in offering healthy, virus-free plants to add to your collection. We test all mericlone and seedpod parents before they enter our laboratory and take precautions during the growing
process to keep our plants virus free. All plants seen in our catalogs and on our website are guaranteed to be Virus Free for thirty days from date of sale.

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Catalog Requests
Catalog requests from anywhere with a United States Postal Service Zip code should send $2.00 for each catalog request. Catalog requests from Canada and Mexico should send $2.50 for each catalog requested. Catalog requests from all other countries should send $7.50 for each catalog request.

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© 2002 Carter and Holmes Orchids, Inc., All Rights Reserved.
(803) 276-0579 ~ (803) 276-0588 (Fax)
orchids@carterandholmes.com