All offerings are subject to availability and all prices are subject to change without notice. Each catalogue, listing, order form, or other announcement of company policy supersedes all prior or undated announcements of company policy. All orders are filled in the sequence in which payment arrives. We accept checks, money orders, or approved credit cards (VISA, MASTER CARD, DISCOVER OR AMERICAN EXPRESS). A $20.00 charge will be assessed for returned checks.
We are happy to honor AOS Coupons for orchid purchases at our regular prices. We do not accept them for purchases with society discounts or wholesale discounts or for purchases of special discounted collections.
Packing and Shipping (contiguous US)
Retail Orchid Orders of any size will be packed and shipped to customers within the contiguous United States (not Alaska & Hawaii) for a charge of $17.00.
Orchid of the Month Orders will be packed and shipped to retail customers within the contiguous United States for a $15.00 charge.
Orders with discounts including Wholesale orders, Orchid Society orders and orders with AOS Coupons will be charged a packing charge of five percent (5%) of the discounted plant total plus our actual cost of shipping.
We enclose one free bonus plant (our selection) for every five plants ordered by retail customers and by orchid societies. If any of the five plants are dug-up, bare-root plants then the free bonus plant may also be a dug-up, bare-root plant. Likewise, if any of the five plants are houseplants, then the free bonus plant may also be a houseplant. Customers may also select one free bonus tray priced at $250 or less for every five trays purchased at our regular prices.
Guaranteed Safe Delivery
Weather permitting, we generally ship domestic orchid orders within ten days (10) to two weeks of receipt of the order unless otherwise requested.
We only guarantee safe delivery of orchid orders within the contiguous United States if we are allowed to choose the shipping method, if we are allowed to withhold shipment until weather conditions are conducive to safe delivery, and if we are allowed to ship to a business address or to an address where someone is available to sign a delivery receipt. We will pack orchids in bud or bloom carefully, but we will not guarantee that buds or blooms will not be damaged in shipment.
Supply Orders
Supplies will generally be enclosed with orchid orders or shipped by ground delivery services unless otherwise requested. For supply orders and for orchid orders that include supply items, we charge $2.50 per order for packing and shipping the supply items. If the weight or volume of the supply items affect the cost of shipping, we may have to charge more to offset that cost. We can estimate shipping charges if requested. In that case, if our actual cost is significantly less than the estimated charges, we will refund or credit to customers’ accounts any amount in excess of our actual cost. Likewise, if our actual cost is significantly more than the estimated charges, we will confirm with customers by telephone or by email before shipping.
Damaged Shipments
We take great care in packing your order. If damage is evident upon receipt of an order, please keep all packaging material and plants and please report the damage to us immediately. We may request the return of damaged items.
Retail Volume Discounts
We offer volume discounts to retail customers for orchid purchases of $100 or more at our nursery in Newberry. Please inquire for details.
Orchid Society Discounts
We offer a discount of 25% plus bonus plants for every five plants ordered by orchid societies for orchid orders of $200.00 or more. We welcome society group orders as well as orders for society auctions, raffles, and sales. Please do not ask us to package plants separately.
We invite orchid societies to schedule group visits to our nursery. We will provide lunch and extend open house type discounts of 10% to 25% for groups of twelve or more orchid society members who schedule visits on Saturdays. These discounts are not applicable for supplies, collections, or otherwise discounted plants. (We do not honor more than one discount per order.) Discounts do not apply to packing and shipping charges. Postpaid offerings are already discounted and like Retail Volume Discounts, Wholesale Discounts and Orchid Society Discounts, are not eligible for the discounted packing and shipping charges described above.
We will pack and ship wholesale orders and other discounted orders for our actual cost of shipping plus a packing charge of five percent (5%) of the discounted plant total.
Each year we are happy to contribute $50 gift certificates to societies in exchange for copies of their current rosters for the purpose of adding them to our mailing list. (We do not sell or share our mailing list.)
These gift certificates are meant to be used only for orchid purchases at our regular prices and not for purchases with society discounts, wholesale discounts, or AOS Coupons or for packing and shipping charges.
Catalog Requests
We offer volume discounts to retail customers for orchid purchases of $100 or more at our nursery in Newberry. Please inquire for details.
Foreign & Overseas Shipments
It is the policy of Carter and Holmes Orchids to require payment in U.S. Dollars before releasing any foreign or overseas order for shipment. A proforma invoice will be sent upon request and plants reserved for 30 days. Your local authorities can advise you as to your current import requirements. If an import permit is required, we will need a copy. In most cases, we must provide a Phytosanitary Certificate and CITES documentation with your order.
We must bare root plants that we ship to Canada and overseas including Hawaii.
To our customers in Hawaii, Puerto Rico, the Virgin Islands and Guam: Only Phytosanitary Certificates are required for shipments. We charge a processing fee of $7.50 for Phytosanitary Certificates alone. Please allow time for your orders to be inspected before shipment.
Hawaiian customers must have an import permit issued by the State of Hawaii.
Canadian Shipments will be charged $85.00 for both Phytosanitary Certificates and CITES documentation. Please allow time for your orders to be inspected before shipment. Canadian shipments will be sent by express services.
Overseas Shipments will be charged $85.00 for both Phytosanitary Certificates and CITES documentation. Please allow time for your orders to be inspected before shipment. Overseas shipments will generally be sent by Global Express Mail.
Customers in Canada, Europe and Africa may save on fees and freight costs by utilizing our local representatives in Canada, England and South Africa.
Canada
Doug and Terry Kennedy of Orchids in our Tropics represent Carter and Holmes in Canada. This gives our customers the option to reduce paperwork, customs, and shipping costs by having their orders combined with others and shipped to the Kennedys for distribution to the customer. You may order through Doug and Terry at:
Orchids in our Tropics
15 Wilmac Court
Gormley, Ontario L0H 1G0 Canada
Telephone and Fax 905-727-3319
ourtropics@gmail.com
www.orchidsinourtropics.com
Europe
Laurence Hobbs Orchids
Bailiffs Cottage Nurseries
Hophurst Lane, Crawley Down, West Sussex RH10 4LN
England
Telephone 01342-715142 Fax 01342-712183
Africa
Outeniqua Orchid Nursery (formerly Stellenkloof Orchids)
Maitland Road, Blanco, George, RSA
(P.O. Box 802, George, RSA 6530)
Telephone (044) 870 0178 Fax (044) 870 8915
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(803) 276-0579 ~ (803) 276-0588 (Fax)
orchids@carterandholmes.com