General Terms:
All offerings are subject to availability and all prices are subject to change without notice. Each catalog, listing, order form, or other announcement of company policy supersedes all prior or undated announcements of company policy. All orders are filled in the sequence in which payment arrives. We accept checks, money orders, Pay Pal or approved credit cards (VISA, MASTERCARD, DISCOVER OR AMERICAN EXPRESS). Weather permitting, and unless requested otherwise, we generally ship domestic orchid orders within two weeks or less of receipt of the order.
We sometimes offer orchids or supplies for sale with limited quantities on hand. For that reason, and because we cannot always accurately predict the demand for some items, we may have to limit the quantities of those items available to customers with or without prior notice. We apologize for any inconvenience.
New packing, boxing and shipping charges for retail plant orders and for retail supply orders.
We now generally charge $3.50 per box for packing and boxing retail orders for plants and supplies listed in our catalogs and on our website.
In addition, we charge $10.00 to $15.00 depending on your location to ship most domestic retail orders for plants listed in our catalogs and on our website by FedEx Ground, FedEx 2 Day, FedEx Saver or U.S. Priority Mail and to guarantee safe delivery (see Our Charges below).
Exceptions include orchid orders with plants in 6” or larger pots, plant orders that include mostly houseplants, orders with AOS coupons and plant orders from western states* or from Alaska, Guam, Hawaii, Puerto Rico and the U.S. Virgin Islands. We will pack these orders for $3.50 per box and ship them for our actual cost of shipping by Federal Express or U.S. Priority Mail. * Arizona, California, Idaho, Montana, Nevada, Oregon, Utah, Washington, and Wyoming.
For more information regarding shipments to customers in Hawaii, US Virgin Islands, Puerto Rico, Guam, Canada and overseas please visit our website section, “International and Overseas Shipments”.
Our charges for packing, boxing and shipping orchid society orders and wholesale orders:
We generally charge 5% of the discounted plant total for packing plus our actual cost of shipping for these orders.
ZONE A- Retail Orders with 9 or fewer plants from catalogs or website: $3.50 packing/boxing plus $10.00 shipping
ZONE B- Retail Orders with 9 or fewer plants from catalogs or website: $3.50 packing/boxing plus $15.00 shipping
ZONE C- Retail Orders with any number of plants: $3.50 packing/boxing plus actual shipping cost
ZONE A & B- Retail Orders with 10 or more plants from catalog or website: Free Shipping
Collections, Bench Clearing Specials, Overstock and Other Specially Priced Items:
When we offer collections, bench clearing specials, overstock specials and other discounted items in our catalogs, by email or on our website the prices are generally net and no further discounts will apply (including AOS coupons, Orchid Society Discounts etc...). Unless otherwise stated, our normal terms regarding bonus plants and packing& shipping will still apply for these offerings. The only exceptions will be those that items that say “Actual Shipping”,“Shipping at Cost” or “Bonus plants Included”.
Supply Orders:
Small supply items are generally enclosed with orchid orders unless doing so might damage the plants or make the order significantly more expensive to ship. Otherwise, supply items are generally packed and shipped separately by ground delivery services. Either way, we charge $3.50 per box for packing supply orders. In addition, when we ship supplies separately from plants, we charge our actual cost of shipping. We can estimate packing and shipping
charges if requested. In that case, if our actual cost is significantly less than the estimated charges, we refund or credit to customers’ accounts any amount in excess of the packing charge plus our actual cost of shipping. Likewise, if our actual cost is more than the estimated charges, we confirm with customers by telephone or email before shipping.
Guaranteed Safe Delivery:
We guarantee safe delivery of orchid orders within the contiguous United States if we are allowed to choose the shipping method, if we are allowed to withhold shipment until weather conditions are conducive to safe delivery, and if we are allowed to ship to a business address or to an address where someone will be available to sign a delivery receipt. We pack orchids in bud or in bloom carefully, but we do not guarantee that buds or blooms will not be damaged in shipment for reasons beyond our control.
Bonus Plants:
We generally enclose one free bonus plant (our selection) for every five plants ordered by retail customers and by orchid societies. If any of the five plants ordered are dug-up, bare-root plants, then the bonus plant may also be a dug-up, bareroot plant. Likewise, if any of the plants ordered are houseplants, then the free bonus plant may also be a houseplant. These bonus plants are “grower’s choice” and may not be the same types or the same sizes as the plants ordered. Unless otherwise stated, bonus plants will also be included with our collections.
Damaged Shipments:
We take great care in packing your order. If damage is evident upon receipt of an order, please keep all packaging material and plants and please report the damage to us immediately. We may request that you return the damaged
items.
Retail volume discounts, wholesale discounts and orchid society discounts:
We offer volume discounts to retail customers for orchid purchases of $100 or more at our nursery in Newberry. Please inquire for details. We offer wholesale discounts to customers who resell plants. Kindly forward a copy of your
business license or other documentation that you resell plants with any such request.
We offer orchid societies a discount of 25% plus bonus plants for every five plants ordered in orchid orders of $200 or more. We welcome society group orders as well as orders for society auctions, raffles, and sales. Please do not ask us to
package plants separately.
These discounts (and AOS Coupons) are not applicable for supplies, collections, or otherwise discounted plants. (We do not generally honor more than one discount per order.) Discounts do not apply to packing and shipping charges.
We invite orchid societies to schedule group visits to our nursery. We will provide lunch and extend discounts of 10% for supplies and 25% for plants for groups of twelve or more orchid society members who schedule visits on Saturdays.
Each year we are happy to contribute $50 gift certificates to societies in exchange for copies of their current rosters for the purpose of adding them to our mailing list. (We do not share our mailing list or information about our customers.)
These gift certificates are meant to be used only for orchid purchases at our regular prices, and not for purchases with society discounts, wholesale discounts, or AOS Coupons or for packing and shipping charges.
Catalog Requests
Catalog requests from anywhere with a United States Postal Service Zip code should send $2.00 for each catalog request. Catalog requests from Canada and Mexico should send $2.50 for each catalog requested. Catalog requests from all other countries should send $7.50 for each catalog request.
© 2002 Carter and Holmes Orchids, Inc., All Rights Reserved.
(803) 276-0579 ~ (803) 276-0588 (Fax)
orchids@carterandholmes.com